Returns & Exchanges
At Hawaiian Shaved Ice, we want you to be completely satisfied with your purchase. If you are not happy with your order, we accept returns on unopened syrups and unused equipment within 30 days of delivery.
Contact Support
Reach out to our customer service team via email or phone to initiate your return and receive a Return Authorization number.
Pack Your Items
Securely pack the unused items in their original packaging, ensuring that all food products remain sealed to qualify for a refund.
Ship the Package
Affix the provided shipping label or use your preferred carrier to send the items back to our warehouse facility.
Receive Your Refund
Once our team inspects the returned goods, we will process a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing